Skate Saga

A couple of weeks ago, I noticed something wrong with my inline skates.  My usual smooth ride was gone and replaced with unwelcomed unevenness.  Upon closer inspection, I discovered that the chassis which houses the wheels was attempting to disconnect itself from the boot.  The rivets that hold the chassis to the boot were loose and needed repair.  Fairly common in the world of roller hockey due to the constant wear and tear.  I took the skates in to get re-riveted, but learned that the problem went further than the common loosened rivet.  The plastic sole of the boot which the rivet presses against to keep the chassis in place had broken, allowing the rivet to slide through the hole.  The repairman did the best he could, but ultimately I still had the uneven ride.  Time to take this up the food chain.

I called CCM directly and explained my plight.  I mentioned how the skates were only 2 years old, outside of the manufacturer's warranty but still too soon for me to purchase replacements.  The gentleman I spoke with gave me low expectations.  He said that I could ship the skates to them and they would repair them if it was a design flaw.  I had to pay to ship the skates to them, but they would pay for their return.  Fair enough, so I shipped them out.  I was willing to gamble the shipping costs ($15) for a decent repair.

Weeks go by and the skates faded from my attention.  Then I get home from work yesterday and notice a box on my front step.  To my surprise CCM had shipped me a brand new pair of inline skates, which were WAY better than my original skates.  I have never seen such high customer service.  I never expected brand new skates, but I sure am glad I got them.  I guarantee that I will use CCM for all future inline skate purchases. 

I guess you never know what you can get or are entitled to unless you ask.